We had our wedding on the 5th of October 2023 – been putting this review off for a while as we are disappointed with the venue. The grounds are beautiful and serving staff were friendly. When planning the wedding to begin with it was going well, but things started to get a little complicated towards the end.
There were issues with staff trying to get the fees correct for food and drinks, we kept getting incorrect invoices that didn’t match up with what we requested and we had to do it ourselves(!) in the end. A week before the wedding, we received a post-wedding email asking us to leave them a review and hoped we had a good wedding – making us think they possibly had our date wrong even if they had it booked in for over a year.
They advertise their toilets as being ‘luxury boutique toilets’ and they’re anything but that. Very below average toilet situation. We were warned the day before our wedding that the hand dryer in the men’s toilets weren’t working but assured us there would be hand towels, regularly changed throughout the night – they didn’t do that. There was the same soaking wet towel there all night and we received complaints from guests.
We had pizza and pulled beef buns for our dinner and the portions were embarrassing. We were told everyone would get half a pizza (3 slices) and they were miniscule, we paid about £16 pound per head for that and more for the buns... The buns were also tiny and we received more complaints about guests being hungry and not eating enough. We were even told some of them stopped at Mcdonalds on the way home because they were so hungry, that was embarrassing. I emailed the venue before our wedding, worried about there not being enough food and asking if I should pay for more, but we were assured there would be plenty.
We found out just a couple of weeks before the wedding that, at the end of the night, we had to clean up our own decorations and flowers and put them in boxes. I wish this is something we knew before we’d booked the venue… We found this to be ridiculous. After drinking and celebrating all night, being told to clean up. The amount of money we have paid already and we are having to do this? Very bizarre, I’ve never heard of such a thing. They were in a rush for us to get our things out the next morning as they had another event early in the morning, we believe this was very poorly planned.
We paid for a bouncy castle which to start with, they told us it would be manned by someone as there would be children but it wasn’t in the end (found out on the day when there was no one there). When I went to the venue to decorate, we had fake candles on the tables (you’re not allowed real ones) and I asked Natalie if they could be switched on before the guests arrived on the wedding day, this wasn’t done. I had to ask my bridesmaids to do it.
We had to buy our own serving platters, napkins and cutlery for the cake to be served even if they have a kitchen at the back with their own crockery that we would have been happy to rent, but because our cake was outsourced we weren’t allowed due to health and safety? Odd rule. They didn’t get served to guests by staff, the guests had to come get it themselves or we had to ask bridesmaids and groomsmen to pass it all around for us. Again this was found out a couple of weeks before the wedding. I don’t really know what we paid for to be honest, other than the grounds and venue looking pretty, it was a rip off. I wouldn’t suggest holding your wedding here. You’re going to pay a lot of money for not receiving a lot. Your requests won’t be remembered. Office staff were incompetent. We had really high hopes for our day, and were really excited about this venue but they really let us down.We had our wedding on the 5th of October 2023 – been putting this review off for a while as we are disappointed with the venue. The grounds are beautiful and serving staff were friendly. When planning the wedding to begin with it was going well, but things started to get a little complicated towards the end.
There were issues with staff trying to get the fees correct for food and drinks, we kept getting incorrect invoices that didn’t match up with what we requested and we had to do it ourselves(!) in the end. A week before the wedding, we received a post-wedding email asking us to leave them a review and hoped we had a good wedding – making us think they possibly had our date wrong even if they had it booked in for over a year.
They advertise their toilets as being ‘luxury boutique toilets’ and they’re anything but that. Very below average toilet situation. We were warned the day before our wedding that the hand dryer in the men’s toilets weren’t working but assured us there would be hand towels, regularly changed throughout the night – they didn’t do that. There was the same soaking wet towel there all night and we received complaints from guests.
We had pizza and pulled beef buns for our dinner and the portions were embarrassing. We were told everyone would get half a pizza (3 slices) and they were miniscule, we paid about £16 pound per head for that and more for the buns... The buns were also tiny and we received more complaints about guests being hungry and not eating enough. We were even told some of them stopped at Mcdonalds on the way home because they were so hungry, that was embarrassing. I emailed the venue before our wedding, worried about there not being enough food and asking if I should pay for more, but we were assured there would be plenty.
We found out just a couple of weeks before the wedding that, at the end of the night, we had to clean up our own decorations and flowers and put them in boxes. I wish this is something we knew before we’d booked the venue… We found this to be ridiculous. After drinking and celebrating all night, being told to clean up. The amount of money we have paid already and we are having to do this? Very bizarre, I’ve never heard of such a thing. They were in a rush for us to get our things out the next morning as they had another event early in the morning, we believe this was very poorly planned.
We paid for a bouncy castle which to start with, they told us it would be manned by someone as there would be children but it wasn’t in the end (found out on the day when there was no one there). When I went to the venue to decorate, we had fake candles on the tables (you’re not allowed real ones) and I asked Natalie if they could be switched on before the guests arrived on the wedding day, this wasn’t done. I had to ask my bridesmaids to do it.
We had to buy our own serving platters, napkins and cutlery for the cake to be served even if they have a kitchen at the back with their own crockery that we would have been happy to rent, but because our cake was outsourced we weren’t allowed due to health and safety? Odd rule. They didn’t get served to guests by staff, the guests had to come get it themselves or we had to ask bridesmaids and groomsmen to pass it all around for us. Again this was found out a couple of weeks before the wedding. I don’t really know what we paid for to be honest, other than the grounds and venue looking pretty, it was a rip off. I wouldn’t suggest holding your wedding here. You’re going to pay a lot of money for not receiving a lot. Your requests won’t be remembered. Office staff were incompetent. We had really high hopes for our day, and were really excited about this venue but they really let us down.