I am writing this as the groom from a wedding held at Walton View Hotel on 13 September 2025. What should have been one of the happiest weekends of our lives turned into one of the most humiliating and distressing experiences we have ever faced.
From the beginning everything was chaotic. Check-in was supposed to be at 3 pm, yet many rooms were not ready. Guests who travelled for hours were left waiting. Some were given the wrong keys, others were told to swap rooms, and several never received their breakfast vouchers. Two of our rooms had no heating. Instead of fixing the issue, staff handed out small portable heaters. Several guests later became unwell because of the cold.
The next morning things got worse. Because of the confusion caused by the hotel, some guests were refused breakfast because they did not have vouchers that were never given to them. My wife went down to speak to staff and was met with complete disrespect by the restaurant manager who told her, “I don’t care.” She was spoken to aggressively in front of other guests and came back to our room in tears. Seeing her like that on the morning after our wedding broke my heart.
When I went down to ask why he had made my wife cry, he shouted at me in front of everyone saying, “check CCTV” and “who are you.” It was embarrassing and deeply unprofessional. Moments later another manager named Sham came towards us shouting in front of our guests and even another bride who was about to get married that day. He made false accusations, spoke to us in a hostile way, and then shouted at me and my wife to “pack your things and get out.”
We were shocked, humiliated, and heartbroken. We had planned to stay another night, but after being screamed at like that in public, we packed our bags and left. My wife was crying and completely crushed. Later, Sham verbally apologised and offered us a free stay and dinner to make up for what had happened, which we refused. If he had done nothing wrong, there would have been no need to make such an offer.
To make matters worse, Walton View Hotel is now refusing to return our £1,000 refundable deposit, which we were promised (verbally and through WhatsApp) would be refunded within five days of the wedding. This was after we made a complaint. Instead, they fabricated claims of “over 30 damaged chairs” with an alleged repair cost of £1,500.
They have provided no proof of any damage, no proof that it was caused by our guests, and no signed agreement allowing them to charge us. The photo they sent shows light marks that are clearly colour residue from clothing, not damage requiring reupholstery. There is no proof these marks came from our event, and no invoice showing a real cost of £1,500. Their actions are unlawful and amount to keeping money that does not belong to them.
The owner, Nur, personally told us that an investigation would be completed and that we would receive a written response by the end of that week. Weeks later there has been no accountability, no apology, and no refund. We have been ignored while the hotel continues to hold money that is rightfully ours.
Our wedding weekend should have been a celebration of love. Instead, it ended in shouting, tears, and lies. No couple should ever be made to feel the way we did. It is unjust to keep a couple’s money and treat them like that.
This has left us shattered. It’s an unforgettable feeling seeing your wife ball her eyes out the morning after our wedding and being treated like this. It’s a memory I can never change because of the Walton.
Anyone planning their wedding or any special event should think very carefully before trusting Walton View Hotel with such an important day. They ruined what should have been one of the best moments of our lives and are still unlawfully withholding our money.
Please see the screenshot with further evidence.
C.EI am writing this as the groom from a wedding held at Walton View Hotel on 13 September 2025. What should have been one of the happiest weekends of our lives turned into one of the most humiliating and distressing experiences we have ever faced.
From the beginning everything was chaotic. Check-in was supposed to be at 3 pm, yet many rooms were not ready. Guests who travelled for hours were left waiting. Some were given the wrong keys, others were told to swap rooms, and several never received their breakfast vouchers. Two of our rooms had no heating. Instead of fixing the issue, staff handed out small portable heaters. Several guests later became unwell because of the cold.
The next morning things got worse. Because of the confusion caused by the hotel, some guests were refused breakfast because they did not have vouchers that were never given to them. My wife went down to speak to staff and was met with complete disrespect by the restaurant manager who told her, “I don’t care.” She was spoken to aggressively in front of other guests and came back to our room in tears. Seeing her like that on the morning after our wedding broke my heart.
When I went down to ask why he had made my wife cry, he shouted at me in front of everyone saying, “check CCTV” and “who are you.” It was embarrassing and deeply unprofessional. Moments later another manager named Sham came towards us shouting in front of our guests and even another bride who was about to get married that day. He made false accusations, spoke to us in a hostile way, and then shouted at me and my wife to “pack your things and get out.”
We were shocked, humiliated, and heartbroken. We had planned to stay another night, but after being screamed at like that in public, we packed our bags and left. My wife was crying and completely crushed. Later, Sham verbally apologised and offered us a free stay and dinner to make up for what had happened, which we refused. If he had done nothing wrong, there would have been no need to make such an offer.
To make matters worse, Walton View Hotel is now refusing to return our £1,000 refundable deposit, which we were promised (verbally and through WhatsApp) would be refunded within five days of the wedding. This was after we made a complaint. Instead, they fabricated claims of “over 30 damaged chairs” with an alleged repair cost of £1,500.
They have provided no proof of any damage, no proof that it was caused by our guests, and no signed agreement allowing them to charge us. The photo they sent shows light marks that are clearly colour residue from clothing, not damage requiring reupholstery. There is no proof these marks came from our event, and no invoice showing a real cost of £1,500. Their actions are unlawful and amount to keeping money that does not belong to them.
The owner, Nur, personally told us that an investigation would be completed and that we would receive a written response by the end of that week. Weeks later there has been no accountability, no apology, and no refund. We have been ignored while the hotel continues to hold money that is rightfully ours.
Our wedding weekend should have been a celebration of love. Instead, it ended in shouting, tears, and lies. No couple should ever be made to feel the way we did. It is unjust to keep a couple’s money and treat them like that.
This has left us shattered. It’s an unforgettable feeling seeing your wife ball her eyes out the morning after our wedding and being treated like this. It’s a memory I can never change because of the Walton.
Anyone planning their wedding or any special event should think very carefully before trusting Walton View Hotel with such an important day. They ruined what should have been one of the best moments of our lives and are still unlawfully withholding our money.
Please see the screenshot with further evidence.
C.E