At Glewstone Court Country House, fostering an inclusive and welcoming environment for all couples is a priority. Joel, a member of the LGBTQ+ community himself, attests to the genuine commitment of the venue: “We take immense pride in fostering an inclusive and welcoming environment for all couples, regardless of sexual orientation or gender identity.”
Reflecting on his experience, Joel highlights the venue’s genuine commitment to inclusivity. “They have always made me feel welcome and valued, and they have shown a willingness to learn and listen from me, allowing us to adapt our language and practices to be more inclusive and affirming to all couples.”
From hosting numerous weddings for LGBTQ+ couples to participating in Pride events, Glewstone Court celebrates diversity to the very fullest. “From the moment couples walk through our doors, they are embraced for who they are, and their love story becomes our mission to celebrate.”
Inclusivity is reflected in every aspect of this venue’s service. “We have ensured that all toilets in the building are unisex and can be used by all and ensure privacy when needed. We also ensure that all staff are aware to not assume gender of couples or wedding guests and they are inclusive and sensitive with their language. We make sure that all marketing materials, including websites, brochures and social media posts, feature diverse representation of LGBTQ+ couples. We also do not use old-fashioned language like ‘Bridal Suite’, and have adapted this to be called the ‘Honeymoon Suite’, which suits all adaptions.”
Pride Month is celebrated each year at Glewstone Court Country House with enthusiasm. “We celebrate Pride Month and ensure we have a dedicated post on our social media channels to celebrate.”
Regular staff training ensures sensitivity and inclusivity. “We conduct role-playing exercises monthly, to help staff members practice interacting with LGBTQ+ couples in a sensitive and respectful manner. This is super helpful when conducting show rounds with potential couples to ensure we do not follow a script, and we adapt to each and every couple who comes through our doors.”
Joel acknowledges the ongoing journey towards complete inclusivity. “I do feel that we still have a long way to go, and we still see enquiries from same-sex couples who still ask if it would be okay to host a same-sex wedding at our venue. This makes us very sad, that some same-sex couples feel a need to ask this question. Of course, we make them feel comfortable and ensure they are looked after and reassure them that they do not have to ask this question. We have, however, seen more and more of an increase in same-sex/LGBTQ+ representation when conducting competitor analysis, which is also nice for me to see.”
Joel emphasises the importance of collective effort in promoting LGBTQ+ inclusivity. “I think the more everyone works together and promotes LGBTQ+ community on social media and on supplier/venue websites the better!”
Chris emphasises the importance of understanding and realising each couple’s unique vision: “We find it crucial to know the couple and help bring their vision to life. Whether it’s adding lots of colour to the decor, incorporating multicoloured confetti, or ensuring both partners have their moment walking down the aisle, we strive to create a timeless wedding day.”
The Old Mill’s support for the LGBTQ+ community extends beyond weddings alone. “Although weddings are our main engagement with the LGBTQ+ community, we actively support them both in and out of the workplace. We embrace the changes they want to bring into the workplace that make them feel more valued. We encourage and celebrate their activities outside of work as we recognise and honour their passion for celebrating their individuality.”
Chris expresses immense pride in the growing acceptance of LGBTQ+ weddings. “It’s hugely rewarding to see how LGBTQ+ weddings have become accepted by society over the years. Witnessing this evolution into the new normal is emotionally touching. We are thrilled to be hosting more LGBTQ+ weddings than ever before this year, including our director’s wedding!”
Having a diverse and inclusive team is central to The Old Mill’s approach: “Having a diverse and inclusive team reassures our couples that all of their guests and they themselves will have the wedding experience they deserve.”
For both Chris and the team, supporting individuality and embracing each person’s natural personality is paramount: “It’s always important to us to support individuality and encourage our couples and colleagues to bring their natural personality to everything they do, both personally and professionally.”