Wedding planning with the venue went well but the day of the wedding so much went wrong, venue haven't even apologised even though they have acknowledged they didn't do what had been agreed
Final meeting
During the final meeting they asked us if there was any particular drinks we’d like to be served on the day, we requested Peroni, Madri, desperado, can soft drinks and fruit shoots, only drink out the list we had was Peroni which the owner had to go to Tesco for mid way though the day
Final Bill
When we made the final changes in numbers and added additional drinks the final bill came over showing a total of £16,333.06 which I knew was incorrect, I then went through the whole contract and changes made and the correct gross total was £11,044.05, this isn’t small change it’s a massive amount of money
Rooms
Was advised that we could move people around so that we could pick what guests would stay in the feature rooms near us, I spent an hour swapping and changing people around for this to be totally ignored
Welcome drinks (before ceremony)
I asked for fruit shoots and can soft drinks for the kids, instead they were given J20’s which I didn’t want as I didn’t want small children walking about with glass bottles
Ceremony
I spoke with Sarah the morning of the wedding and advised that I needed 6 seats either side of the aisle (12 in a row in total) she repeated this back to me to confirm, yet when I walked down the aisle there was 4 chairs either side which then left important wedding party individuals scrambling around looking for somewhere to it
Registrar never had a microphone on so the guests even 2 rows back couldn’t hear what she/us were saying
Processional Songs
When the bridesmaids started their aisle walk no music came on so they walked down the aisle to silence, they then held me back while they fixed what ever the problem was, they then gave me the nod to start walking but as I got nearer the top of the aisle I could hear that the bridesmaid song was playing, not the song I had taken months to decide on for my walk, it wasn't even an appropriate bridal song
During our drinks reception I wanted to nip back the room to freshen up, only when I got there none of our things from the get ready room had been placed in the bridal suit (even though i had been told to pile all the stuff up and it would be moved) i think spent 20 minutes trying to track my belongings and moving them myself from one side of the hotel in my long wedding dress
Drinks reception
We paid for £315 to upgrade to Aperol & limoncello spritz yet was served Pimm’s instead of the limoncello and instead of the cocktails being served in a glasses ready for guests to take (which was pre-agreed), they were served in jugs right next to the jugs of kids juice, one of my nephews helped himself to what he thought was lemonade only when my brother realised took it off him
Call to dinner
This was supposed to be at 4.15 so that we could start the speeches at 4.30 however I noticed at 4.40 everyone was still sat outside and I had to then start calling people in myself, we then didn’t enter the wedding breakfast till 5pm so this put all the timings behind with the evening guests turning up while we was still eating desert – the timings were on our function sheet
Dinner
List of dietary requirements & kids meals were given and also a table plan, so they knew what table they were sat on, I told Sarah the morning of the wedding that there had been some movement but that the dietary requirements were still the same, We had 1 pescetarian that was supposed to be served salmon instead was served fish goujons, Some children had to wait a while for starters as staff gave teen guests the kids starters by mistake, We picked soup for our started to accommodate the gluten free, dairy free & vegetarians etc, the soup was served with croutons, we had 3 people who were gluten free, I had to run around to tell them not to eat the soup as it wasn't gluten free (due to the added croutons)
We paid £470 for Peroni to be placed on the tables in ice buckets, they placed Corona & Heineken randomly with no ice bucket, these became warm after 20 minutes so guests where up and down the bar getting replacement's until the Peroni ran out
We paid £418 to upgrade the wine and these were just left on the tables with no ice bucket, again just sat getting warm and had to be swapped out
We also paid extra for prosecco and again these sat warm on the tables and had to be swapped out
Evening reception
We had agreed that we would put £1,000 behand the bar for beer & wine once evening guests arrived, this was to be put on our room for us to settle the next day, my husband when the bar about 8.30pm and was charged for his drinks, we then realise that guests had been paying themselves and the bar tab had not been put on
One of the bar staff started moving chairs away at 11.55pm even though we had paid £200 to extend the bar till 1am, when he was questioned why he was doing this, he said because you had a wedding on the next day, it was pointed out that there was a wedding on now and he simply shrugged his shoulders, the guest then said to the staff member ‘your acting like you don’t even want us here’ and this member of staff replied with ‘maybe we don’t’ I
The same member of staff was clearing the room decorations away at 12.30pm
any one of these things in isolation would have been brushed off but so much went wrong on the day that didn't need to if they would have just been a but more organised.
The lack of accountability from the venue following my email to them is shocking to say the least and the reason I would recommend people avoid this place Wedding planning with the venue went well but the day of the wedding so much went wrong, venue haven't even apologised even though they have acknowledged they didn't do what had been agreed
Final meeting
During the final meeting they asked us if there was any particular drinks we’d like to be served on the day, we requested Peroni, Madri, desperado, can soft drinks and fruit shoots, only drink out the list we had was Peroni which the owner had to go to Tesco for mid way though the day
Final Bill
When we made the final changes in numbers and added additional drinks the final bill came over showing a total of £16,333.06 which I knew was incorrect, I then went through the whole contract and changes made and the correct gross total was £11,044.05, this isn’t small change it’s a massive amount of money
Rooms
Was advised that we could move people around so that we could pick what guests would stay in the feature rooms near us, I spent an hour swapping and changing people around for this to be totally ignored
Welcome drinks (before ceremony)
I asked for fruit shoots and can soft drinks for the kids, instead they were given J20’s which I didn’t want as I didn’t want small children walking about with glass bottles
Ceremony
I spoke with Sarah the morning of the wedding and advised that I needed 6 seats either side of the aisle (12 in a row in total) she repeated this back to me to confirm, yet when I walked down the aisle there was 4 chairs either side which then left important wedding party individuals scrambling around looking for somewhere to it
Registrar never had a microphone on so the guests even 2 rows back couldn’t hear what she/us were saying
Processional Songs
When the bridesmaids started their aisle walk no music came on so they walked down the aisle to silence, they then held me back while they fixed what ever the problem was, they then gave me the nod to start walking but as I got nearer the top of the aisle I could hear that the bridesmaid song was playing, not the song I had taken months to decide on for my walk, it wasn't even an appropriate bridal song
During our drinks reception I wanted to nip back the room to freshen up, only when I got there none of our things from the get ready room had been placed in the bridal suit (even though i had been told to pile all the stuff up and it would be moved) i think spent 20 minutes trying to track my belongings and moving them myself from one side of the hotel in my long wedding dress
Drinks reception
We paid for £315 to upgrade to Aperol & limoncello spritz yet was served Pimm’s instead of the limoncello and instead of the cocktails being served in a glasses ready for guests to take (which was pre-agreed), they were served in jugs right next to the jugs of kids juice, one of my nephews helped himself to what he thought was lemonade only when my brother realised took it off him
Call to dinner
This was supposed to be at 4.15 so that we could start the speeches at 4.30 however I noticed at 4.40 everyone was still sat outside and I had to then start calling people in myself, we then didn’t enter the wedding breakfast till 5pm so this put all the timings behind with the evening guests turning up while we was still eating desert – the timings were on our function sheet
Dinner
List of dietary requirements & kids meals were given and also a table plan, so they knew what table they were sat on, I told Sarah the morning of the wedding that there had been some movement but that the dietary requirements were still the same, We had 1 pescetarian that was supposed to be served salmon instead was served fish goujons, Some children had to wait a while for starters as staff gave teen guests the kids starters by mistake, We picked soup for our started to accommodate the gluten free, dairy free & vegetarians etc, the soup was served with croutons, we had 3 people who were gluten free, I had to run around to tell them not to eat the soup as it wasn't gluten free (due to the added croutons)
We paid £470 for Peroni to be placed on the tables in ice buckets, they placed Corona & Heineken randomly with no ice bucket, these became warm after 20 minutes so guests where up and down the bar getting replacement's until the Peroni ran out
We paid £418 to upgrade the wine and these were just left on the tables with no ice bucket, again just sat getting warm and had to be swapped out
We also paid extra for prosecco and again these sat warm on the tables and had to be swapped out
Evening reception
We had agreed that we would put £1,000 behand the bar for beer & wine once evening guests arrived, this was to be put on our room for us to settle the next day, my husband when the bar about 8.30pm and was charged for his drinks, we then realise that guests had been paying themselves and the bar tab had not been put on
One of the bar staff started moving chairs away at 11.55pm even though we had paid £200 to extend the bar till 1am, when he was questioned why he was doing this, he said because you had a wedding on the next day, it was pointed out that there was a wedding on now and he simply shrugged his shoulders, the guest then said to the staff member ‘your acting like you don’t even want us here’ and this member of staff replied with ‘maybe we don’t’ I
The same member of staff was clearing the room decorations away at 12.30pm
any one of these things in isolation would have been brushed off but so much went wrong on the day that didn't need to if they would have just been a but more organised.
The lack of accountability from the venue following my email to them is shocking to say the least and the reason I would recommend people avoid this place