I got married at HPH in May 2024. The venue is beautiful, had everything we were looking for and even allowed our dog to be there.
In the run up to our wedding the co-ordinator gained our trust and belief that she had our best interests at heart. She was thorough and friendly throughout, and therefore as a whole, the venue was not on my radar for any potential issues.
However, on the morning of my wedding a catastrophe occurred. In an area where the groom was to be greeting guests in a matter of hours, a statue fell on my 6 yr old nephew, breaking his leg in 2 places. There was no signage warning of the dangers in the area, no ropes restricting the structures, no CCTV and for a venue that allows guests of any age or size (and dogs too) this was an accident waiting to happen. Had a drunk guest bumped the statue, had a dog toileted in that area or jumped at it, had an elderly guest leant on it to have a picture taken...the statue would've fallen. This is due to the negligent upkeep from HPH by not effectively repairing evidently worn and weak areas. I really fear that in any of those scenarios they would've been met with more respect and empathy than my nephew got from the establishment overall.
As we were getting in the car to catch a flight the groom was independently pulled aside and told that we'd have to pay for it (coincidentally our full deposit - but no stonemason receipts were provided nor offered). Sparking the question of why he was singled out instead of us being told collectively and when not under time constraints. A member of the kitchen staff was inexplicably cruel and belligerent to the mother over breakfast also, the same person who repeatedly shouted how it was a '150 yr old statue' while my nephew was screaming in pain.
For a venue that runs 2 weddings a week for thousands of pounds a time and one that is owned by a family with children, we'd have thought a little ownership and empathy would've been shown by all. Instead, they were difficult to contact afterwards, their replies few and far between and their emails dismissive. It was and is to this day, an appalling response on their part, one that completely tarnished our day. Over a year on, I still look back on my wedding day with so much hurt, completely worsened by HPH's dealing with it.
Therefore, a 1 star awarded as our experience shows that despite the positives and beauty of the venue, it features inadequately maintained structures and some shaming, belligerent staff. This venue's unfortunate yet evident monetary greed outweighs the care for their guests and specifically, young children. All things I never knew I even needed to consider when booking a wedding venue. Should you decide to book with them, please stay well clear of all the statues.I got married at HPH in May 2024. The venue is beautiful, had everything we were looking for and even allowed our dog to be there.
In the run up to our wedding the co-ordinator gained our trust and belief that she had our best interests at heart. She was thorough and friendly throughout, and therefore as a whole, the venue was not on my radar for any potential issues.
However, on the morning of my wedding a catastrophe occurred. In an area where the groom was to be greeting guests in a matter of hours, a statue fell on my 6 yr old nephew, breaking his leg in 2 places. There was no signage warning of the dangers in the area, no ropes restricting the structures, no CCTV and for a venue that allows guests of any age or size (and dogs too) this was an accident waiting to happen. Had a drunk guest bumped the statue, had a dog toileted in that area or jumped at it, had an elderly guest leant on it to have a picture taken...the statue would've fallen. This is due to the negligent upkeep from HPH by not effectively repairing evidently worn and weak areas. I really fear that in any of those scenarios they would've been met with more respect and empathy than my nephew got from the establishment overall.
As we were getting in the car to catch a flight the groom was independently pulled aside and told that we'd have to pay for it (coincidentally our full deposit - but no stonemason receipts were provided nor offered). Sparking the question of why he was singled out instead of us being told collectively and when not under time constraints. A member of the kitchen staff was inexplicably cruel and belligerent to the mother over breakfast also, the same person who repeatedly shouted how it was a '150 yr old statue' while my nephew was screaming in pain.
For a venue that runs 2 weddings a week for thousands of pounds a time and one that is owned by a family with children, we'd have thought a little ownership and empathy would've been shown by all. Instead, they were difficult to contact afterwards, their replies few and far between and their emails dismissive. It was and is to this day, an appalling response on their part, one that completely tarnished our day. Over a year on, I still look back on my wedding day with so much hurt, completely worsened by HPH's dealing with it.
Therefore, a 1 star awarded as our experience shows that despite the positives and beauty of the venue, it features inadequately maintained structures and some shaming, belligerent staff. This venue's unfortunate yet evident monetary greed outweighs the care for their guests and specifically, young children. All things I never knew I even needed to consider when booking a wedding venue. Should you decide to book with them, please stay well clear of all the statues.