I’ve held off leaving a review but want to share my experience. Gileston Manor is a beautiful venue. The gardens are stunning, along with the view and uniquely decorated bedrooms in the manor. However, communication really let them down. I can only imagine what it feels like to be ghosted, cause this is what it felt like. Weeks before our wedding, we had to chase and chase for a response. It filled me with dread, and not a lot of confidence leading up to our big day. I completely understand there was a change over in wedding coordinators, especially during the busy wedding period, but I felt majorly let down. We chased table plans, amongst lots of other final details that we needed to pass onto suppliers. We also paid for soft drinks on the day, to be told by non drinking guests that there weren’t any.
Nothing will take away the fact that we had an amazing wedding day. Lorraine and Josh were fantastic on the day with my late grandfather, and I’ll be forever thankful for their kindness towards him when he felt unwell. Also Jack for taxiing guests to their hotels when their taxies failed to turn up.
However, the main reason for my low review, is again communication and my aunties bracelet which has gone missing. We had photographic evidence that they’d found the bracelet, but after a couple of months of messages and emails, they finally agreed to go down and collect it. When my husband arrived, it’s now gone missing again. This is deeply concerning, and a week later, it’s still not been located. Understandably my auntie is upset, and left it to her whether she wants to report it as theft.
I’ve held off leaving a review but want to share my experience. Gileston Manor is a beautiful venue. The gardens are stunning, along with the view and uniquely decorated bedrooms in the manor. However, communication really let them down. I can only imagine what it feels like to be ghosted, cause this is what it felt like. Weeks before our wedding, we had to chase and chase for a response. It filled me with dread, and not a lot of confidence leading up to our big day. I completely understand there was a change over in wedding coordinators, especially during the busy wedding period, but I felt majorly let down. We chased table plans, amongst lots of other final details that we needed to pass onto suppliers. We also paid for soft drinks on the day, to be told by non drinking guests that there weren’t any.
Nothing will take away the fact that we had an amazing wedding day. Lorraine and Josh were fantastic on the day with my late grandfather, and I’ll be forever thankful for their kindness towards him when he felt unwell. Also Jack for taxiing guests to their hotels when their taxies failed to turn up.
However, the main reason for my low review, is again communication and my aunties bracelet which has gone missing. We had photographic evidence that they’d found the bracelet, but after a couple of months of messages and emails, they finally agreed to go down and collect it. When my husband arrived, it’s now gone missing again. This is deeply concerning, and a week later, it’s still not been located. Understandably my auntie is upset, and left it to her whether she wants to report it as theft.