Dear Mr Dare,
I am writing to express my deep and sincere gratitude to all of the wonderful staff at The Petersham Hotel. Despite the difficult current circumstances of the pandemic, your staff provided a flawless service in both the lead up to and during the day of our Wedding on Saturday 5th December 2020.
From the outset, we met with your events manager, Terry Filipe-O’Neill, who understood immediately what we needed as clients ahead of our special day. He was professional, personable, considerate and efficient. He allowed us to feel completely at ease and that nothing was ever too much trouble. It was because of Terry’s expert, calm and unwavering professionalism that I felt at ease about the day not being overshadowed by covid restrictions required on the day. I cannot thank him enough for the effort he went to in order to ensure that whilst all rules were followed, all of our requirements were met (and I say that as someone who is experienced in booking events myself and often described as having exceptionally high standards).
On the day itself, we were looked after by the Deputy events manager, Uros Turcic. His willingness to ensure that the day went not only smoothly but with the appearance of moving effortless from each stage, was second to none. From allowing us to set up earlier in the day and ensuring everything ran to time, we were well looked after and our guests all commented on how well the day had turned out. My husband in particular wanted to express our thanks for the support provided by Uros who played such a large part in ensuring our wishes were all carried out so faultlessly.
In addition, I would like to offer my personal thanks to your food and drinks manager for creating the cocktails specially requested after the ceremony and all of the staff who worked on the day for the attentive yet unobtrusive service they each provided personally to me as well as to my guests. The restaurant staff were also extremely attentive and accommodating the following morning ensuring that from start to finish we all felt very well looked after.
We have stayed in 5* hotels all over the world and I would say without hesitation that the service provided by the staff at The Petersham Hotel is the best we have ever experienced. Overall, the flawless service provided by your team meant that our memories of the day will always be extremely happy and in parts quite magical and this is on a personal level for me, very deeply appreciated.
With very best wishes,
Mr and Mrs Sandhu