Having stayed at The Feathers on many previous occasions, likely 30+ times we have always had a great experience no matter what the circumstances, a memory that will last forever was been sat with the locals, staff and management in the pickwick bar when it was announced that all restaurants & bars must close from checkout the following morning, a dreaded time for the hospitality trade and one I think you will agree was a very unsettling time.
From the clients side of the table it would appear coaching inn group has recovered well and is thriving to deliver hospitality more than ever, I see the group is well managed, supported and it is a very personable business to you and your team, I am informed this also includes family from what I have heard in some genuinely positive conversations about the overall business culture.
Myself Gary, and Danny my better half recently got married in Puglia, the south of Italy after several years of delays, this included lots of friends and some family, as we don’t like anyone close to use to miss out we decided to also have an evening reception a few weeks after our return in Helmsley at the Feathers for all that could not join us in Italy and the Italy guests also, this has been planned for around two years and has been managed by Tracy, Keith, Holly, Mary and Tom the head chef. In recent months lots of calls, meetings and emails have ensured this all came together last Saturday.
I could go into great detail about the event however the meaningful elements are what I will touch on, these do include when things go wrong and as you will know despite the best of planning by us or the team at the Feathers these things do happen, however having said that as a business owner myself it really does show the true colours of a team with how any problems are dealt with, I speak with pride when I say the team were reactive and so passionate about making things right even if it was something we were at fault with.
In summary the whole event was amazing, every single one of the team were on hand to provide a flawless evening reception, this includes night porters, maids, reception staff, the entire kitchen team, runners, bar staff, literally everyone. The compassion and love we felt from each team member was so genuine and lovely, a true testament to the business and the values. I would like to say a special thanks to Tracy and Holly for working tirelessly to deliver, when I say tirelessly I mean until they were literally exhausted, Tom and the kitchen team for providing such amazing food and delivering this with great professionalism.
I just wanted to ensure the team, led by Tracy have the recognition they deserve, this brings a tear to our eyes when the determination of the team was to simply deliver our vision of a perfect celebration for us and our guests and did everything possible to achieve that, hospitality at the heart really is what the culture of your amazing business excelled.
Thank you for everything, it really is appreciated and the very best of luck to the continued success of the coaching inn group.
P.s - We have our videographer creating some videos from the day and will share these once we have these with the team to use should you wish.
Love,
Gary & Danny Leone.