The River View Lounge

The food was absolutely incredible, every bite was a reflection of the team’s commitment to quality and creativity, and it was a highlight of the evening for so many of our guests, the comments and feedback were amazing. The service was outstanding—everything ran smoothly, the professionalism, warmth, and attentiveness of the team did not go unnoticed. Every detail, from the way the food was presented to how the space was managed, was executed to perfection. A big thank you Rachel!

We were pleased to hold our event for the second year running at the Park Plaza. Rachel Alcantara was the events manager and was so helpful from start to finish. It was great to work with her on the run- up to the event, especially in the planning stages, and on the night itself. She made me feel at ease and was a phone call away if I needed any assistance.

The staff were delightful, the service immaculate and the food delicious! The room looked amazing and the blue lights and being able to project the image on the TV, made it look very atmospheric and absolutely perfect for our occasion. The award finalists, some of whom were visiting London for the first time, were absolutely bowled over by the views and fortunately we had a lovely evening which just added to it. Warm thanks to all involved for what was a most delightful and successful evening.

I wanted to say thank you for all your hard work in preparation for, and at the party. The directors were very pleased with how it went and have all given positive feedback

Bridget, Many thanks to you and your teams for yesterday. We gave all of you a round of applause at the end (I think only a sound guy was in attendance at the time!) but wanted to pass on our thanks for the service you provided. The delegates were very impressed with the environs, the professionalism of your staff and enjoyed the food, refreshment breaks and sounds provided.

Hi Marisa, I just wanted to pass on our sincere thanks for yesterday’s event. The day ran very smoothly thanks to you and your team and the refreshments and lunch were lovely. Lots of people commented on the food and how good it was!

I wanted to thank you and the entire team at the Park Plaza Riverbank for successfully managing our important events last week at your hotel, and for the exceptional service and support provided by everyone in your team. Every staff member we encountered was professional, friendly and helpful. Special thanks go to yourself, Atiqur, Alexandra, Anna, Rocio, Ronok and Patrick for the outstanding efforts in effectively accomplishing all of our requests

I wanted to say thank you for all you help and support which lead to a hugely successful event yesterday at the Park Plaza Riverbank. Rachel, from the moment I spoke to you I knew we were in very safe hands. All the way through and on the day you were always there to help us, answer all our questions and making sure we had what we needed. We appreciate all your help, guidance, and professionalism.

I worked with Rachel Alcantara who is an exceptional event planner. She was helpful in making recommendations for food and beverage, showed me the event space and potential options for layout, staying organized and overall her service was impeccable delivering service with a positive attitude and smile! Her staff on the evening of the event were cheerful and very diligent in ensuring food and beverage was passed around to all and that all were taken care of.

On behalf of the UK Housekeepers Association I'm writing to express our deep appreciation for the incredible efforts of your team in making our event a phenomenal success. Special thanks to Bridget the Event Manager, Atiqur the Assistant Operation Manager, Alexandra, Rana, Ronok, Georgina and the service team for their outstanding warmth and incredible attention to detail. Adrian the Executive Chef and his team prepared and presented the most wonderful food and we received so many compliments