Review
For the past few months I have debated about whether or not to leave a review as I did not want to dwell on the negative aspects of our wedding weekend. However, I also want other future brides and grooms to be aware of what to expect when booking a wedding with Honey Meadow Retreat. We got married here in September and had 70 day guests.
We chose this venue as it promised an effortless and stress-free experience with the owner coordinating the catering, marquee hire and accommodation. We wanted a wedding that was unique and DIY which, on paper, honey meadow retreat promised to offer. I’m not going to go into all the details, but I do need to mention a few things that couples need to be aware of. Firstly, if you book here please make sure to check your invoices and payments as there were many discrepancies we came across. We were initially invoiced for over £1k more than the quote we had received, and when we questioned it, it was found we had been charged twice for chair and tables. Additionally, some guests were overcharged for the accommodation and many other things had been calculated wrong which, if we hadn’t made our own spreadsheets to keep track of everything would never have been picked up. I understand errors happen, but invoices and payments should be checked rigorously by the venue to avoid this happening.
As well as this, the communication throughout the wedding process was lacking. For the wedding breakfast we chose to keep it simple and have a hot pasta bar with sharing boards to start. This was all okay-ed by Harriet and she told us she would send us some ideas and options for dishes. Months went by and we had not heard regarding the food options despite chasing up every couple of weeks. Each time we were given unprofessional reasons such as ‘being too busy’ ‘taking her dad to the dentist’ ‘her nephew visiting’ and each time stating she would send the menu the following day. Which never happened. It got to the point where we even had to consider looking at external caterers as we weren’t sure what food we would be having on the day. We finally got the menu a few weeks prior to the wedding.
The other main thing I do want to mention is the professionalism of some of the staff during the wedding. Firstly, all the staff were dressed in tracksuits which may be a minor issue, but to me this doesn’t look professional. One member of staff was telling guests that they needed to keep hold of their Prosecco glasses if they wanted another drink, as ‘the bride didn’t want to spend money on extra glasses’. Overhearing this on your wedding day is not only hurtful but extremely embarrassing. We had no involvement in the ordering of tableware, glasses etc, as the owner insisted this was all done by her. Had I known that there was an insufficient amount ordered I would have been more than happy to hire and pay for extra but we were told it was all in hand! Our best man was taking glasses back to the cottages to wash up (despite our protests!!) so guests could have Prosecco. We also saw some of the staff members helping themselves to our wedding cake before it had been served out to guests.
When it came to food, none of the staff seemed to have any idea what was being served or any awareness of allergens when asked by guests. A simple briefing from the owner prior to the wedding may have been useful in this case.
The food itself was well presented and tasty, we opted for a hot pasta bar. Unfortunately the food was cold when it was served to guests as had not been properly reheated and served on cold plates.
Also be aware the venue have a very excitable German shepherd type dog. We are both dog lovers and have our own dogs who attended the wedding and kept under control. However the dog was constantly let loose throughout our wedding, peeing on our wedding furniture, trampling the train on my wedding dress, and scaring our two year old niece. We asked on four occasions if the dog could be put back inside but it kept reappearing.
Lastly having the accommodation all on site is fantastic and one of the reasons we picked the venue. However the general upkeep of the glampsite is pretty poor, with many of the bell tents (which weren’t yet put up when we viewed) damp and missing basic items such as lanterns and blankets despite being advertised as fully furnished. Whereas some of the units such as the shepherds hut are in much better condition and more equipped. Luckily we had thought ahead and brought extra blankets and fairy lights as our wedding was in September. It costs a couple £130 (£65pp) a night to stay in a tent which is more than a 4* hotel in the local area. For this price I think all tents should be equipped with the basics!
Sadly the other negative reviews on here have been deleted by the owner as I saw another recent review from a couple who had experiences very similar issues to us. The business would benefit from bringing in an experienced and qualified wedding planner/coordinator to manage the admin and wedding planning side of things as personally, I think it’s just too much for someone to do on their own and is going to lead to other couples having similar issues in the future.
Luckily for us our amazing friends and family were able to help keep things running smoothly on the day and we were able to have an incredible wedding despite all the hiccups and the stressful planning process.