Rooms- Lovely clean rooms, as it was our wedding we had a suite, the hotel booked it for 2 nights for me and it was great to be able to have guests visit into the lounge area, while keeping the privacy of the bedroom, and my wedding dress out of sight. The bathroom lighting style made the room a little dark, but this was only a minor issue for us.
Restaurant- The food was delicious and the portion sizes were generous. We had 5-8 meals at the hotel including our taster menu, pizzas at meetings, afternoon teas, evening meal prior to the wedding and the wedding breakfast, and so many of our guests complimented the food and menu choices. Sometimes when you are delivering catering on a large scale the quality gets lost, but at Burn Hall this certainly is not the case. We would absolutely go back for a meal again when in the area.
Function Room- we were lucky that the room wasn't in use the day before so were able to set everything up ourselves, however the staff were always on hand should we require assistance. For example we were lent a trolley from the kitchen to whisk everything out to the car the morning after the wedding to allow the next wedding to set up quicker.
Staff- Danny the wedding and events coordinator was fabulous, questions were answered promptly even when working from home due to covid and the furlough scheme. On the day of the wedding all the little last minute details were handled with care and attention. When we visited for meetings we always felt listened to and felt happy with the service. We asked to give our guests a choice of two meals, although the preference is only one, because of how we managed this process the hotel were happy to oblige (a really comprehensive spreadsheet is a winner).
Stuart the bar manager was amazing we didn't have to worry about our daughter ordering a drink, as he knew exactly what she wanted each time and who it was for. This made a really nice touch, especially when he brought her a drink at breakfast the next day to her specification without seeing her first (blackcurrant with a straw)
Restaurant staff- really helpful and prompt service, happy to help with any questions, and tweak meals to fussy eaters.
Parking- extensive parking all around the hotel, not just the main car park to the left of the main reception doors (as you face the doors)
Birds of Prey centre- to the rear of the hotel is a fantastic place to visit if you have children, they were booked to do a flying display at our wedding unfortunately due to the weather this wasn't possible, but they did bring 2 owls and the golden eagle down to the hotel for our guests to hold and experience, another great talking point. The hotel also communicated with them on our behalf during the day.
We felt all of our wedding was good value for money, and everyone had a truly memorable day.