Timebus

Don’t go for Timebus ever! Avoid them by all means! Disgusting attitude to their customers. These guys are focused on money making only and have no sense of customer service at all. It is the most terrible customer experience we have ever had which unfortunately happened to my husband and i on our WEDDING DAY on 24th September 2022. Timebus company ruined our wedding& transportation. The routemaster just drove away without giving any notice that they were leaving however they said they did?? Nobody contacted us or came into the church saying that bus was leaving. However the bus and the whole journey was booked until 15:30pm For some reason the bus driver decided to neglect his customers without even waiting for 5 minutes more. He just left to his next money-making trip. We came out of the church at 14:27pm which by the way is on film. We were the first ones to vacate the church and straight away told by our car driver the bus had driven off, so in fact was before the time they stated the driver went which was 14:30 (minutes actually count) It would have taken mere minutes to get the people onto the bus as there wasn't many and a few older people at that. It also takes 45-50 minutes to get to our venue on the Saturday, as my husband completes this journey daily also on weekends if this was the case then 14.30 onto the bus and leaving within 5mins would have been sufficient.  The journey onto the destination would have made us be there approx 15:20 or even as stated 15:30pm which would have been the confirmed time to get to our destination. Our contact person at Timebus was Sam he was a very rude man via email basically telling us where to go as we tried to claim our money back! Really really very dissatisfied, disgusted and disappointed against timebus and really not much consideration for what was supposed to be a lovely smooth day without hassles like this. Such beautiful customer service ....NOT

The communication has been very smooth along the way. The bus looked gorgeous driving through the country road and central London. The driver and conductor on boards has been very friendly and professional. Thank you!