Our first trip to The Grooms Room was fine, we attended in the morning at a weekend and were offered a drink, but when I asked for a coffee they said they didn’t serve hot drinks. A minor detail to be honest but a bit odd. The lady who helped us was great and helpful so we left feeling good. We then took the best man for a fitting where he was measured up for a suit - no issues here but Rob ( I assume he’s the manager) was a little off with us, we weren’t sure why. But we left happy nonetheless. He planned a return date with us to try on the suits. When we returned on this date, he had lost the measurements and had to retake them all again, once again, he was a little rude to us and tried to blame one of the girls for not taking the measurements (it was clearly his fault). When the suits eventually came in and we’re tried on they were fine, the best man’s suit had a rip near the pocket of the trouser which my mother had to sew up before the wedding. Communication was poor the whole way through the experience and they didn’t tell me when the suits arrived and I had to call them to find out they had been there for over a week. Very disappointing and not an experience we enjoyed. The suits however looked lovely on, it’s just a shame about the manager.