Sals Forever Flowers Ltd

Terrible "colour correction" on my flowers. Completely the wrong colours used for my beautiful wedding bouquet that is now completely ruined. Do not trust this company with your dried flowers to preserve them as they have not got enough colours to select a true match. Despite acknowledgement of using the best match they had the colour for, no communication during the "colour correction" stage, nor any forthcoming of a resolution. Complete waste of money and absolutely gutted. I could have done a better job myself. I have been completely ripped off paying premium price for a shockingly bad product!!!! My only wedding supplier I regret! AVOID AVOID AVOID.

My husband & I spent over £260 to have keepsakes made from our wedding flowers. Two items were overall poor quality (big holes, petal ends sticking out sharply), however, the worst item was a tealight holder which was advertised with a real, lit candle and basic text explaining how beautiful a piece this is. Yet upon receipt of our items, a note advised us not to use real candles with it. This is FALSE ADVERTISEMENT as we would not have purchased it had we known we cannot use real candles with it. The quality of the tealight holder was also immensely poor and had massive air bubble dents on one side. It was clear that none of the items were inspected prior to shipment. We complained about all three items, but were told if we posted the tealight holder back, Sal would inspect it. In her response to our complaint, Sal also claimed that her website clearly stated that use of real candles is not advised which is a blatant lie, as we have screenshots of the page from when we ordered (and further proof on her website of using items with real candles). We returned all 3 items to Sal to have fixed and it is at this point we noticed that Sal had sneakily changed her tealight holder page to include the note about real candle usage; SAL IS ACTIVELY TRYING TO DECEIVE CUSTOMERS instead of owning up to a simple mistake on her website. Luckily for us, we have date and time stamped screenshots of what her website looked like when we purchased the items, including photographs of her own items advertising her products with REAL tealights. I had also provided Royal Mail with Sals email address & phone number, so she would be notified of the incoming parcel. When we checked the tracking info, we saw photographic evidence of someone receiving the parcel in hand at the door, with Sal sat in the background of the photo. When we asked for an update later that evening, Sal claimed she was not aware that the post had been delivered– yet MORE LIES from Sal. She has since returned our items, with fewer holes overall, but we still cannot use the tealight holder as intended or advertised for that matter! She has not even bothered to check if we are happy with the items, she clearly does not care. It also shows that Sal is happy to ship poor quality, broken items out to her customers instead of inspecting and fixing them first. I have gathered enough evidence to prove that Sal is a CONNING, LYING & DECEIVING business owner who will spoil the memory of your wedding flower keepsakes. I have reported the business to Trading Standards. At the very least, Sal should have apologised for her website not including the correct info and offer a partial refund, rather than lie about it and then try and deceive us by changing her website.

Better than what I could imagine or dream, Sal’s Forever Flowers gave me a piece of art, an object to cherish built on family memories, love and care. I provided Sal with the objects collected from various beaches in the world and explained my idea to build them in a tray using her techniques. Everything else was Sal’s own skill and talent. She listened and designed this most beautiful tray for us and family and friends are amazed with it. Thank you Sal!

Overall I was slightly disappointed with my order. There was an issue with part of my order and after contacting I was told that a replacement would be sent. I had to follow this up and when I received a replacement, I had a similar issue but I was able to fix the second myself. I was also disappointed that one item had visible lines in the resin - I was told this was due to being handmade and pour lines however I would have expected to have been sanded for a smooth finish (on one item you can feel flower sticking out) Positives of fast responses to questions and did attempt to fix issues outside of pour lines.

I was fortunate to meet Sal and discuss my order. Sal had really good ideas and nothing was too much trouble. Sal took incredible care with the flowers and she regularly sent me photo updates of the process they went through. The end products did not disappoint, you’re incredibly talented Sal and your work is amazing. Communication with Sal was fantastic and made me feel really valued as a customer and I received an excellent personalised service. The items I’ve had are absolutely stunning. They have been made with such care. I can’t recommend Sal enough. There’s so much choice, that was probably the toughest decision I had to make 😀. Thank you for a truly wonderful service and high quality products. Posted by H Sasha Wilko on Saturday, October 24, 2020

I missed the chance to have my wedding flowers preserved but a friend had recommended Sal and I decided to see if I could have some of my confetti petals preserved. Sal was so lovely to talk to while discussing options and gave me plenty of choices of what I could have made. I gave her my confetti and had enough for more pieces than I originally thought. I was sent pictures of the progress which was so lovely to see. I am so impressed with everything that Sal has made, they are so amazing and everything is so thoughtfully and beautifully presented. I would definitely recommend 100%!

Absolutely first class service, right from the off. Nothing was too much trouble for Sal and she listened to all my thoughts and ideas. She was honest with her recommendations, so genuine and just wants the best for her customers. Her communication throughout was so great. She kept me updated at all stages of the process and when it went out for delivery it arrived within two days. It was packaged up beautifully and with care and I am so delighted with the final product. Thank you so much and I can't wait to have my actual wedding day flowers preserved ❤️💐

Just recieved the most adorable charm for my daughters Pandora bracelet, filled with cute little colourful flowers. Fits Pandora bracelet perfectly

Outstanding customer care with exacting attention to detail. Sal has gone above and beyond in all aspects of the order - from sending photos to show the different parts of the process, great communication and regular reassuring updates. This is how to run a business! Meticulous and perfection in everything she does - definitely the Gold Standard! Will definitely be giving repeat custom to Sal 🌷

Recently ordered my mums birthday gift from Sals Forever Flowers. From start to finish the customer service experience has been phenomenonal. Completely personalised, nothing was too much trouble, suggested some amazing options and checked back at everystwp to ensure I was happy. Posted direct to my mum and arrived quickly and in perfect condition. I have no doubts that I will be using this amazingly talented and thoughtful lady again in the near future and wouldnt hesitate to recommend to family and friends. Once again thank you so much, mum cried some very happy tears which is something I haven't seen in a very long time!