Pricing for suppliers
Products and Services
Goddiva is a fashion brand that specializes in elegant and affordable womenswear, designed to help you look and feel confident for every occasion. Whether you're dressing for a wedding, party, prom, or a special evening out, Goddiva offers a wide range of stylish dresses—from glamorous maxi gowns to chic midi and mini styles.
The brand focuses on combining on-trend designs with flattering fits, quality fabrics, and attention to detail, so you can enjoy premium-looking fashion without the high price tag. With frequent new arrivals and inclusive sizing, Goddiva makes it easy to find something that suits your style, shape, and event.
In short, Goddiva is all about making standout fashion accessible helping you turn heads without overspending.
Message from the team
Experience
What is the returns policy?
Goddiva provides a 28 day return policy from the date the order is received. We charge a UK return fee of £1.99 per return. If you are returning one parcel, the fee will be £1.99. However, if you are returning multiple parcels, you will incur a £1.99 fee per parcel.
Please note that we do not offer international return labels for all locations and for certain destinations the return shipping fee will be your responsibility. Currently we offer a return service for the following countries; US £10, Canada - £15, EU - £8. (ROW local rates apply)
How do I track my order?
You will find your unique tracking number and courier link in your shipping confirmation email. Please double check your spam/junk folders if you can’t see the email in your main inbox. If no results show, please contact us on [email protected]
You can track your order by going to the couriers track & trace page and entering the tracking number within your email
Royal Mail
Track your item
DPD
Track your item
Evri
Track your parcel
Seko
Track your parcel
How do I cancel or modify my order?
Our dispatching team is working on your order immediately to ensure a quick shipment! Unfortunately this means we cannot edit the details in your order. If you would like to request a cancellation, please email our CS team at [email protected] with your order details.
Can I use the discount code on sale items?
Unfortunately, we do not offer additional discounts on top of our sale items. Only one discount code can be applied per order. Discounts are valid on all full price Goddiva items only.
My payment has been declined. What should I do next?
Firstly, make sure that you have put in the correct details by checking all information carefully. The payment may have been declined for the following reasons.
▫ The postcode/zip is incorrect
▫ The billing name/address doesn't match the cardholders.
▫ The payment info is incorrect/incomplete
▫ You have tried to place a high volume of purchases in a short space of time.
▫ You have insufficient funds on the card you are attempting to use
Please contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further. You can do this by emailing Customer Service Team [email protected]
*Declined payments are temporarily held as pending by your account/card provider before being returned back to you.
Do you have a customer loyalty program?
At Goddiva we really appreciate our customers and all your support!
If you sign up for a customer account, you will begin to collect VIP points with every order you place!
You will receive points for the following:
▫ 50 VIP Points
▫ 5 VIP Points for every £1 spent
▫ 300 VIP Points on your Birthday
Follow on Instagram
▫ 30 VIP Points
Like us on Facebook
▫ 25 VIP Points
Once you collect enough points you will be able to redeem these for different rewards!
Don't worry you'll be notified by email once you have enough points to use your discounts on your next order
▫ 1400 VIP Pts = £15 off coupon
▫ 1900 VIP Pts = £20 off coupon
▫ 900 VIP Pts = £10 off coupon
▫ 450 VIP Pts = £5 off coupon
What payment methods do you accept?
We accept various payment methods, including all major credit/debit cards, PayPal, amazon pay & clearpay. The specific payment options available may vary depending on your location and the platform through which you are making the purchase.
At checkout, you will see the available payment methods for your order.
What do I do if I can't place an order?
- Please, contact [email protected] with your name, shipping address and the SKU of the style(s) you’d like to purchase. Our team will assist you further
Out of stock styles?
All our available colours and sizes are listed on the website. If you can not find what you are looking for we offer back in stock notifications! Simply subscribe on the product page by selecting the out of stock style. You will be prompted to add your email address for the notifications.
All our amazing new ins are uploaded every Monday!
How long do refunds take?
Our refund can take 5-10 business days from the date they are received back to our warehouse. Please note that during busy sale seasons this time frame may take slightly longer due to high volume of packages moving through our warehouse
Please note: Orders placed through Debenhams group: Boohoo, Coast, Oasis, Warehouse, Dorothy Perkins, Wallis, Karen Millen, or PLT are currently experiencing delays in refund processing.
- Up to 25 days for card payments
- Up to 19 days for PayPal or Klarna
For updates on the status of your refund, or to request an ARN tracking number, please contact Debenhams directly via:
https://www.debenhams.com/pages/informational/contact-us