Describe your typical process with a couple.
Talk on the phone!.. Yes, really. Prepare a quote. Meet up, usually at the venue. Get the client to compare our quote with other quotes. Organise a tasting. Refine, book, sign an agreement and take a deposit. Further site visit necessary and liaise with other suppliers of required. Gather details of dietary requirements, no of children / disabled guests invited, refine equipment requirement & staff timings.