Have been enjoying my 3 nights stay, as usual service have & always been above & beyond , really impeccable, staff are always very warm & friendly. Room was great, had an itsy bitsy issue but everything was ironed out immediately. Spa was the next best thing in this hotel, I had spoilt myself silly with daily sessions, they have added some new treatments on the menu which is a must try for you ladies, overall they've awards for the best spa in Batam pre-covid times & till to date ...